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Why did my review score drop this week?

Your Google score dropped from 4.3 to 4.1 this week, driven by 3 negative reviews. Two mentioned slow check-in (wait times over 15 minutes), and one cited stained towels in room 204. This is unusual — your 30-day average is 4.3 with mostly positive feedback.

Sources: Google reviews (Jan 28–Feb 4), 30-day trend data

What should I do about the check-in complaints?

Both check-in complaints occurred during the 3–5 PM rush on weekdays. Consider staggering a second front desk agent from 2:30–5:30 PM on weekdays. Properties that respond to negative reviews within 24 hours see 12% higher booking conversion — I can draft a response for you.

Sources: Review timestamps, industry benchmarks

Draft a review response Show check-in wait trends Compare to competitors

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